Refund policy

Return and Refund Policy

1. Returns Due to the perishable nature of our products (Chocolates, Cakes, and Food Hampers), we do not accept returns. For health and hygiene reasons, food items cannot be returned or exchanged once delivered.

2. Refunds and Replacements (Damaged or Wrong Items) We take great care in packaging, but if your order arrives damaged or if you receive the wrong item, we are here to help.

  • Report Issue: You must report the damage within 4 hours of delivery.

  • Proof: Please email us a photo of the damaged product and the packaging.

  • Resolution: Upon verification, we will issue a full refund or send a fresh replacement free of cost.

Note: Minor melting of chocolates due to weather conditions during transit is sometimes unavoidable and may not qualify for a refund.

3. Cancellations

  • You can cancel your order within 2 hours of placing it.

  • Once the order is prepared or dispatched, it cannot be cancelled or refunded.

4. Contact Us If you have any issues with your order, please contact us immediately:

  • Phone/WhatsApp: 97836 84255

  • Email: divya@bouquetdechocolat.co.in

  • Address: G 84 Bhawani Nagar Sikar Road Jaipur

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